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GP 13 - Complaint Review Committee Charter

Policy Number: GP 13 Effective Date: March 2023
Last Review Date: September 2022 Next Review Date: March 2024
Review Frequency: Annually Related Supporting Documents:
  1. Establishment 

    The Complaint Review Committee is established pursuant to section 16 of the Act.

  2. Source of Authority 

    The committee is delegated authority from Council via Bylaw 3.

  3. Composition  

    3.1. The committee shall comprise a minimum of four (4) members.

    3.2. The committee shall include at least 50% public representatives appointed by the Lieutenant Governor in Council under s. 13(1)(b) of the Act.

    3.3. The balance of the committee shall be Registrants appointed by Council to the membership list established in section 15 of the Act.

    3.4. Any committee member may serve as Chair.

    3.5. The Hearings Director shall designate a member of a Complaint Review Committee as Chair.

  4. Eligibility  

    4.1. Members must not currently be a member of College Council or another College regulatory committee.

    4.2. Members shall meet the competence requirements defined by the Nominating Committee. 

    4.3. Council is responsible for removal of registered members.

  5. Term  

    5.1. The term of office for registrant members is three (3) years, staggered wit approximately one-third of these members appointed each year.

    5.2. All registrant members may serve one (1) additional term.

    5.3. A member continues to hold office after the expiry of the member’s term until the member is reappointed or a successor is appointed. 

  6. Quorum  

    6.1. A quorum is four (4) members.

    6.2. A quorum must include at least 50% public representatives.

  7. Meetings 

    7.1. All decisions shall be by a majority vote.

    7.2. If a Complaint Review Committee is sitting with an even number and there is a tie vote, then the Chair shall cast a second and deciding vote.

    7.3. Subject to the Act, determine its own rules of procedure, calling of meetings, conduct of reviews, and matters related to them. Meetings of the committee are held in private unless otherwise determined by the committee.

  8. Duties and Powers

    The committee may: 

    8.1. review and ratify settlements under the Act;

    8.2. review and ratify settlements under the Act;

    8.3. undertake any other power or duty given to it under the Act, the Regulations, or the Bylaws.

  9. Confidentiality

    9.1. Except as otherwise provided in this Charter, all proceedings of the Complaint Review Committee are confidential.

    9.2. Each member of the Complaint Review Committee shall keep information received by them as a member of the committee confidential.

    9.3. Information given to the Complaint Review Committee shall be disclosed only in accordance with the Act, the Regulations, and the Bylaws, or as otherwise required by law.

    9.4. The Complaint Review Committee may authorize the disclosure of information for statistical use when the information cannot be attributed to a particular individual or facility

    9.5. The CEO & Registrar shall not disclose any information respecting a matter before the Complaint Review Committee unless the information is required to be disclosed for the purpose of the Act, the Regulations or the Bylaws or as otherwise required by law.